Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kozeee.com (owned and operated by Comfort Conquest Limited) relationship with you in relation to this website.

This site is best viewed with Microsoft Internet Explorer 6.0, 7.0 or Firefox 2.0

The term “Comfort Conquest” or “Kozeee.com” or “us” or “we” refers to the owner of the website whose registered office is at 44 Southchurch Road, Southend, SS1 2LZ, UK. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Comfort Conquest's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Proof of Purchase

Comfort Conqest will send you a confirmation of your order via email. You may pay by credit or debit card no matter which ordering method you use (Internet or phone). At the time your order is placed, Comfort Conquest obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships. The Comfort Conquest Store accepts Visa, MasterCard, Discover, Maestro UK Debit cards PLEASE NOTE: - Debit cards have daily spending limits that may substantially delay the processing of your order. For information about alternate payment options please contact us via email or Telephone

Credit Card Security Codes

The Comfort Conquest store requires the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three- or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number (if American Express), or on the back of your card, on the signature panel (if Visa or MasterCard). Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account

Kozeee returns and 7 day refund policy

We hope that you will be 100% satisfied with your purchase. If for any reason, one of our products does not meet your expectations, you may return it to us by following the following instructions:

• Any request for return or exchange of a kozeee product must first be notified to us within 48 hours of receiving it and the item must then be returned within 7 days of the date that you received it
• Before you send the product back to us for refund, a Returns Authorisation Code (RAC) must first be obtained by either:
• If you are registered with us, using your account details to logon to your account, or
• E-mailing us at: returns@kozeee.com or
• Calling us on 0844 826 5400
• Any item returned without a RAC visible on the package will not be accepted or refunded
• A full refund or exchange, will be made within 48 hours of us receiving the item
• Shipping charges incurred for delivery, return, and exchanges of products are not refundable.

All returned products, including associated components, must be in unused condition, and in original packaging material. Items that have been washed, dry cleaned, or otherwise handled are not acceptable for refund. Sale products are not refundable.

Please Note: these terms and conditions do not affect your statutory rights as set out in the Sales of Goods Act 1979, which has been amended by the Sale and Supply of Goods Act 1994 and by the Sale and Supply of Goods to Consumers Regulations 2002.

Other Terms and Conditions

• Comfort Conquest is not responsible for typographical errors.
• Comfort Conquest reserves the right to change the terms and conditions of sale at the store at any time.
• All sales at the Comfort Conquest store are governed by the law of England and Wales